Refund policy

1. The policy

If you are not satisfied with your claim packet for any reason, email support@getrecoupe.com within 30 days of purchase and we will refund you in full.

Include your order email address or the reference on your packet page. That is all.

2. What we will not do

We are listing these explicitly because refund friction is the most common complaint about the existing services in this space, and because a policy is only worth what its exceptions allow.

• We will not ask you to justify it."I'd like a refund" is a complete request.
• We will not refuse because you already downloaded the documents. You cannot evaluate a valuation report without reading it. Downloading is not consumption.
• We will not refuse because you already sent the demand letter. If it did not work for you, that is exactly when a refund is warranted.
• We will not make you complete a form or call anyone. One email to a human.
• We will not offer credit instead of money. You paid money; you get money.

3. How long it takes

We process refunds within two business days of your email. Stripe returns the funds to your original payment method, which typically appears within 5–10 business days depending on your bank.

We will email you when we have processed it. If it has not appeared after 10 business days, tell us and we will chase it.

4. Before you ask for a refund. We would rather fix it

If something is wrong with your documents, a typo in your name, the wrong claim number, an address that needs correcting, a figure you think is mistaken. Tell us and we will fix it, usually the same day. Your packet regenerates instantly once corrected.

That is not a condition of the refund. You can skip straight to asking for your money back. But if the problem is fixable we would rather you end up with a document that works.

5. After 30 days

Write to us anyway. The 30 days is the commitment, not the limit of what we will consider, if a genuine problem with our product surfaces later, we will deal with it.

6. What a refund does not mean

A refund is not an admission that the valuation was wrong, and it is not an assessment of your claim. We refund on request because we would rather that than have you feel you were sold something that did not help. Our disclaimer and terms continue to apply.

7. Chargebacks

Please email us before filing a chargeback with your bank. We will refund you faster than a chargeback resolves, and we would rather resolve it directly. If you have already filed one, tell us and we will not contest it.

8. Duplicate charges

If you were charged twice for the same packet, we refund the duplicate immediately on notification, without it counting against anything.