Travelers diminished value claims in Arizona
If a driver insured by Travelers damaged your car in Arizona, you can claim the resale value it permanently lost, on top of the repair, from Travelers as the liability carrier. You have 2 years from the accident (Ariz. Rev. Stat. § 12-542(3)), and if they refuse, Arizona small claims court hears disputes up to $5,000.
Travelers claims: 1-800-252-4633
Filing deadline
2 years
Ariz. Rev. Stat. § 12-542(3)
Small claims limit
$5,000
Your fallback if they refuse
Shared fault
Pure comparative negligence
How Travelers approaches these claims
LOW CONFIDENCE. No reputable source, state DOI market-conduct report, court opinion, or established consumer/legal publisher, was found documenting how Travelers settles third-party DV. The carrier-specific 'DV guides' that dominate search results are AI-generated marketing pages and were not relied on. What is verifiable: third-party DV is a state tort-law question, so outcomes vary by state (Georgia requires DV assessment after the 2001 Mabry decision; most states allow third-party DV as property-damage tort damages). Washington's insurance regulator states plainly that an insurer 'doesn't automatically pay you for diminished value' and it is 'subject to proof.'
The Arizona rules that shape the claim
Farmers Ins. Co. of Arizona v. R.B.L. Inv. Co., 138 Ariz. 562, 564, 675 P.2d 1381, 1383 (Ct. App. 1983): compensation to the owner of a negligently damaged vehicle 'may include the cost of repair and proven residual diminution in fair market value.' Oliver v. Henry, 227 Ariz. 514, 516-17, 260 P.3d 314 (Ct. App. 2011): repair cost plus any before/after value difference plus loss of use, citing Restatement (Second) of Torts § 928.
A.R.S. § 12-542(3) sets two years for 'trespass for injury done to the estate or the property of another.' Arizona is one of the states where property damage and personal injury share the same two-year period - § 12-542 covers both in one statute, so there is no longer window for the vehicle claim. The clock starts on the date of the collision.
The process
Claiming against Travelers in Arizona
Confirm the claim is open
You need the at-fault driver's Travelers claim number. If a property damage claim has not been set up, start one on 1-800-252-4633 or through the claims portal, and note the adjuster's name.Get your number
Run the free calculator with your vehicle, the accident and the repair figures. You will see the supported diminished value figure and what the 17c formula would produce, before deciding anything.Send a documented demand
A demand letter with a valuation report, sent by certified mail with return receipt. Travelers routes claims mail per-claim rather than to one public address, so take the address from your adjuster's correspondence.Hold the deadline in view
Arizona allows 2 years from the accident (Ariz. Rev. Stat. § 12-542(3)) to file suit. Set the follow-up cadence so negotiation never drifts toward it.Escalate on a no
A first refusal is a position. Answer it in writing; then the Arizona Department of Insurance and Financial Institutions (DIFI) complaint route and small claims court (up to $5,000) are both open, inexpensive, and documented.
FAQ
Travelers in Arizona
Does Travelers pay diminished value claims in Arizona?
Arizona allows a not-at-fault driver to recover diminished value from the at-fault driver's liability insurer, and that applies to claims against Travelers. We could not verify a consistent published position for this carrier. Treat the guidance below as general rather than carrier-specific.
How long do I have to file against a Travelers driver in Arizona?
Arizona allows 2 years from the date of the accident for a vehicle property damage claim (Ariz. Rev. Stat. § 12-542(3)). The deadline is on filing suit, not on sending a demand letter, and negotiating with an adjuster takes weeks, so start well before it.
What if Travelers denies the diminished value claim?
1) Put the dispute in writing to the assigned claim professional and demand a written explanation of any DV denial or offer. 2) Ask for that person's supervisor or unit manager by name (get it via 1-800-252-4633). 3) Escalate to Travelers Consumer Affairs, One Tower Square, Hartford, CT 06183, the complaint address published on travelers.com/contact-us. 4) File a state DOI complaint. 5) Sue the at-fault driver in small claims. Note: the policy appraisal clause is a first-party remedy; as a third-party claimant you have no contract with Travelers and generally cannot invoke it. Beyond the carrier's own process, you can file a complaint with the Arizona Department of Insurance and Financial Institutions (DIFI), and Arizona's small claims court hears claims up to $5,000, which covers most vehicle diminished value amounts.
This page combines our researched profile of Travelers (reviewed 2026-07-28, confidence low) with the Arizona rules table (reviewed 2026-07-28). Full sources and citations are on the Travelers page and the Arizona claim page. It is general information, not legal advice, and practices change; verify before relying on it.
Other carriers in Arizona
Travelers in other states
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